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Guest Blog: Still Using Fax Machines And Sitting On Hold When Scheduling Outbound Referrals For Patients? It Can Be A Nightmare - But It Does Not Have To Be

Posted by Guest Blogger

April 1, 2019 at 10:07 AM

Here is the situation.  Scheduling for patients with outside providers is often the hardest part of a navigator or care coordinators role. It is almost never immediate, takes multiple phone calls and compliance rates with the planned appointment is far from a given.  In fact, studies show that >40% of patients do not follow up with the referral appointments their doctor recommends. Why is that?

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