Given the fast-and-furious pace of change in healthcare IT and the craze for consolidation around multi-million dollar EMR systems, it’s refreshing to come across hospital CIOs who get the strategic big-picture. Consider these two perspectives.
Sue Schade, the CIO at University Hospitals Health System in Cleveland, OH, believes a “holistic approach” and a focus on patient engagement and better patient outcomes are essential to getting more value from healthcare technology investments. Without those, there is real risk of wasting tech dollars. The key is to recognize that all healthcare technology – from EMRs to mobile apps – must be evaluated in terms of its ability to drive better patient experience and better outcomes:
“Making the appointment, checking in, checking out, handling your co-pay, and getting referrals scheduled should be simple, consistent and, most importantly, patient centered.”